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Complaints To Consumer Financial Protection Bureau Shattered Records In 2020

money in a wallet
WAMC file photo

   Reflecting the impact of the pandemic on family finances, there was a surge in complaints last year to the Consumer Financial Protection Bureau – the government agency set up to protect people from unfair, deceptive, or abusive practices by financial companies.

  A report from MassPIRG said complaints rose by more than 50 percent in 2020.

   More than half the total complaints were about the credit reporting industry.

   WAMC’s Pioneer Valley Bureau Chief Paul Tuthill spoke with Deirdre Cummings, Consumer Program Director with MassPIRG.

The record-setting tenure of Springfield Mayor Domenic Sarno. The 2011 tornado and its recovery that remade the largest city in Western Massachusetts. The fallout from the deadly COVID outbreak at the Holyoke Soldiers Home. Those are just a few of the thousands and thousands of stories WAMC’s Pioneer Valley Bureau Chief Paul Tuthill has covered for WAMC in his nearly 17 years with the station.
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