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Massachusetts Registry Of Motor Vehicles Announces Customer Service Changes

The Massachusetts Registry of Motor Vehicles has kept in place many of the system changes made in 2020 as a response to the pandemic.

Walk-ins allowed again but appointments still encouraged

The Massachusetts Registry of Motor Vehicles, starting next week, will expand its customer service options including allowing walk-in transactions again at 21 RMV locations statewide.

Earlier this year when business restrictions were lifted in the state, the RMV announced it would stick with an appointment-only system as well as other procedures that were instituted in response to the pandemic.

Registrar of Motor Vehicles Colleen Ogilvie said the changes that take effect Monday September 20th will give the public more flexibility to do things like renew a driver’s license that is about to expire.

WAMC’s Pioneer Valley Bureau Chief Paul Tuthill spoke with Registrar Ogilvie.

Paul Tuthill is WAMC’s Pioneer Valley Bureau Chief. He’s been covering news, everything from politics and government corruption to natural disasters and the arts, in western Massachusetts since 2007. Before joining WAMC, Paul was a reporter and anchor at WRKO in Boston. He was news director for more than a decade at WTAG in Worcester. Paul has won more than two dozen Associated Press Broadcast Awards. He won an Edward R. Murrow award for reporting on veterans’ healthcare for WAMC in 2011. Born and raised in western New York, Paul did his first radio reporting while he was a student at the University of Rochester.