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NY AG says insurer refunds $3.1M

New York Attorney General Eric Schneiderman has announced a settlement with insurer Excellus Bluecross Blueshield requiring refunds to patients and health care providers who overpaid due to improper accounting of deductibles. More from WAMC’s Dave Lucas

Schneiderman's office says Excellus has so far made repayments totaling $3.1 million. Excellus reported that accounting errors affecting 12,000 customers processed after Sept. 1, 2011, followed software modifications with glitches that have since been repaired.

Excellus spokesman Jim Redmond says the company began working to fix the problem as soon as it was found and that it was reported and being addressed long before discussions with the attorney general's office.

Schneiderman says his Health Care Bureau started investigating Excellus's failure to properly track members' deductible and out-of-pocket expenditures in its automated claims system after receiving customer complaints.

© 2012 AP

Dave Lucas is WAMC’s Capital Region Bureau Chief. Born and raised in Albany, he’s been involved in nearly every aspect of local radio since 1981. Before joining WAMC, Dave was a reporter and anchor at WGY in Schenectady. Prior to that he hosted talk shows on WYJB and WROW, including the 1999 series of overnight radio broadcasts tracking the JonBenet Ramsey murder case with a cast of callers and characters from all over the world via the internet. In 2012, Dave received a Communicator Award of Distinction for his WAMC news story "Fail: The NYS Flood Panel," which explores whether the damage from Hurricane Irene and Tropical Storm Lee could have been prevented or at least curbed. Dave began his radio career as a “morning personality” at WABY in Albany.