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Complaints To Consumer Financial Protection Bureau Shattered Records In 2020

money in a wallet
WAMC file photo

   Reflecting the impact of the pandemic on family finances, there was a surge in complaints last year to the Consumer Financial Protection Bureau – the government agency set up to protect people from unfair, deceptive, or abusive practices by financial companies.

  A report from MassPIRG said complaints rose by more than 50 percent in 2020.

   More than half the total complaints were about the credit reporting industry.

   WAMC’s Pioneer Valley Bureau Chief Paul Tuthill spoke with Deirdre Cummings, Consumer Program Director with MassPIRG.

Paul Tuthill is WAMC’s Pioneer Valley Bureau Chief. He’s been covering news, everything from politics and government corruption to natural disasters and the arts, in western Massachusetts since 2007. Before joining WAMC, Paul was a reporter and anchor at WRKO in Boston. He was news director for more than a decade at WTAG in Worcester. Paul has won more than two dozen Associated Press Broadcast Awards. He won an Edward R. Murrow award for reporting on veterans’ healthcare for WAMC in 2011. Born and raised in western New York, Paul did his first radio reporting while he was a student at the University of Rochester.
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