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Online Retailer Says New Pittsfield Call Center Will Create 300 Jobs

A Boston-based online home furnishing retailer says it’s bringing 300 jobs to Pittsfield, Massachusetts. 

Wayfair – which says it employs 11,000 worldwide – is eyeing existent spaces in Berkshire County’s largest community for a new call center. Jane Carpenter works in the company’s media relations department.

“Probably about 250 of those jobs are the frontline sales and service roles, and then about 50 would be more of management roles,” she told WAMC.

It’s part of a statewide expansion of 3,300 new jobs. The Commonwealth’s Economic Assistance Coordinating Council approved more than $31 million in tax credits for Wayfair to carry out its plan.

Josh Landes has been WAMC's Berkshire Bureau Chief since February 2018, following stints at WBGO Newark and WFMU East Orange. A passionate advocate for Western Massachusetts, Landes was raised in Pittsfield and attended Hampshire College in Amherst, receiving his bachelor's in Ethnomusicology and Radio Production. His free time is spent with his cat Harry, experimental electronic music, and exploring the woods.
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