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Massachusetts RMV To Stay With Appointment System Begun During Pandemic

Waiting room at a Massachusetts RMV

      Some things have been changed forever by the pandemic and that apparently includes how the Massachusetts Registry of Motor Vehicles serves its customers in-person.

     Statewide restrictions on businesses have ended, but the RMV is planning to keep many of the policies and protocols the agency put in place during the pandemic.

    This includes using an online appointment system at RMV service centers.

    WAMC’s Pioneer Valley Bureau Chief Paul Tuthill spoke with the acting Registrar Colleen Ogilvie.

Paul Tuthill is WAMC’s Pioneer Valley Bureau Chief. He’s been covering news, everything from politics and government corruption to natural disasters and the arts, in western Massachusetts since 2007. Before joining WAMC, Paul was a reporter and anchor at WRKO in Boston. He was news director for more than a decade at WTAG in Worcester. Paul has won more than two dozen Associated Press Broadcast Awards. He won an Edward R. Murrow award for reporting on veterans’ healthcare for WAMC in 2011. Born and raised in western New York, Paul did his first radio reporting while he was a student at the University of Rochester.
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