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Medicare Beneficiaries Urged To Know Appeal Rights

A generic Medicare insurance card

About a decade ago, Medicare issued new regulations giving seniors and their families a process to appeal pending hospital discharges and to make complaints about the quality of care. 

It created an entity called the Medicare Quality Improvement Organization.  Livanta is the QIO for Medicare beneficiaries in the Northeast.  

WAMC’s Pioneer Valley Bureau Chief Paul Tuthill spoke with Jennifer Bitterman, the director of communications for Livanta.

Paul Tuthill is WAMC’s Pioneer Valley Bureau Chief. He’s been covering news, everything from politics and government corruption to natural disasters and the arts, in western Massachusetts since 2007. Before joining WAMC, Paul was a reporter and anchor at WRKO in Boston. He was news director for more than a decade at WTAG in Worcester. Paul has won more than two dozen Associated Press Broadcast Awards. He won an Edward R. Murrow award for reporting on veterans’ healthcare for WAMC in 2011. Born and raised in western New York, Paul did his first radio reporting while he was a student at the University of Rochester.
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