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Consumer Protection Expert Warns Anyone Can Fall Victim To A Scam


For 15 years as director of the Springfield Mayor’s Office of Consumer Information, Milagros Johnson has battled scam artists. 

She has helped people who have fallen victim to identify theft, and gotten satisfaction for people in disputes arising from car repairs and home improvements. The office has helped recover more than $11 million for consumers. 

As National Consumer Protection Week was being observed, Johnson spoke with WAMC’s Pioneer Valley Bureau Chief Paul Tuthill about the work her office does.

The record-setting tenure of Springfield Mayor Domenic Sarno. The 2011 tornado and its recovery that remade the largest city in Western Massachusetts. The fallout from the deadly COVID outbreak at the Holyoke Soldiers Home. Those are just a few of the thousands and thousands of stories WAMC’s Pioneer Valley Bureau Chief Paul Tuthill has covered for WAMC in his nearly 17 years with the station.