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Massachusetts RMV Shuts Down Temporarily For Computer Upgrade

Waiting room at a Massachusetts RMV

The Massachusetts Registry of Motor Vehicles is temporarily shutting down for three days.

The RMV is closing until 8 a.m. Monday to install a new $62 million computer system.

During  the shutdown, no services either in person or online will be available. No vehicle safety and emission inspections can be performed at service stations. 

RMV boss Erin Deveney said the overhaul will improve customer service.

"Everything we are doing is to try to maximize and keep our key metric of  80 percent of our customers in and out in a half-hour or less," said Deveney.

The  new computer system will enable Massachusetts to issue drivers licenses that comply with the federal “Real ID” program.

The record-setting tenure of Springfield Mayor Domenic Sarno. The 2011 tornado and its recovery that remade the largest city in Western Massachusetts. The fallout from the deadly COVID outbreak at the Holyoke Soldiers Home. Those are just a few of the thousands and thousands of stories WAMC’s Pioneer Valley Bureau Chief Paul Tuthill has covered for WAMC in his nearly 17 years with the station.